Bad care, bad relationships and lack of dignity

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Direct evidence was heard by Noleen Hausler, the daughter of Mr Clarence Hausler, who suspected her father with dementia was being abused and placed a camera in her father’s bedroom for eight days in 2015, recording terrible cases of dementia. ‘abuse.

The Royal Commission saw some of the footage of the brutal treatment and abuse suffered by his father, including an example of a caregiver force-feeding him, immobilizing his arms and even holding a towel over his nose with excessive force, the all within 25 minutes period.

When Mr. Hausler joined the facility in 2002, the retirement home was operated by another company. Operation of the facility was transferred to Japara Healthcare Limited in August 2014.

Ms Hausler said the care given to her father before Japara took over the operation was very good and that she had no concerns.

“[He] was really well looked after… He had all his activities and things at his disposal that he could enjoy. Her actual hygiene care was very, very well done, ”says Hausler.

“… It was lovely, I had no worries at all and was quite comforted that he was in an establishment where they looked after him very well.”

Months after the new management started, some old staff left and were replaced and the facility began to rely on agency staff, which Ms Hausler said made a difference. in the care provided.

Ms Hausler began to find bedsores and chronic nail infections on her father, as well as unusual bruising.

It was when her father stopped communicating properly and was no longer connected by eye contact, as he had done before, that worried and suspicious of one of the employees Ms Hausler decided to act.

“I didn’t know if he was really taking care of dad directly or not. But when he was there, Dad seemed to have these worsening moments, compared to other times, ”says Hausler.

“Initially he was a male staff member, and he was very good with dad. I felt he was very caring and seemed to have a good attitude towards her, but over time that seemed to change.

“If I saw him in the hallway he would kind of avoid me or, I don’t know, that was a feeling I had and I was afraid he might have done something that affected the right- to be from daddy. ”

When her hidden camera footage validated her concerns, she sent a complaint about her concerns about silent misconduct being made to residents by staff and caregivers.

Ms Hausler said the facility refused to take action without evidence and did not appear to address concerns.

In one case, on September 9, 2015, Ms Hausler found her father in a fetal position in tears and she knew something was seriously wrong. After viewing the footage from that day, Ms Hausler went straight to the police.

Ms Hausler says that in many cases she found cases of complacency and disrespect on the part of the staff, and when she complained, they considered it to be “bullying. “.

Since Ms Hausler was still concerned about her father’s safety, she continued with the cameras, despite Japara constantly reminding her that it was against the law.

Japara would also have intervened in her attempt to transfer guardianship from her father to herself, she was already the medical power of attorney, through the Civil and Administrative Court of South Australia (SACAT).

SACAT rejected her candidacy and Ms. Hausler still does not know why Japara was even present at the meeting.

This procedure meant Mrs Hausler could not show pictures of her father’s bedsores, dermatitis and infections.

Ms Hausler was in tears during her last statement to the Commission about her father’s poor quality of life in his dying days.

She says that while there were wonderful staff who had helped her family and father over the years, Mitcham’s management had a culture of risk aversion, contemptuous and non-transparent behavior, and an attitude of focus. profit.

Next to the booth was the former facilities manager of Japara Healthcare Limited, Rachael Musico, who was questioned by the assistant lawyer Ms Eliza Bergin about the miscommunication of the abuse allegations at the facility during the residency by M. Hausler.

The report of alleged abuse by an agency nurse was not recorded in monthly reports after September 1, 2015, when it occurred, only being correctly recorded in the report. November 2015.

Ms Bergin made Ms Musico admit that the report was only made after South Australia’s Elderly Complaints Center (ACCC) contacted her. A complaint form was then sent to the Ministry of Health.

The deputy lawyer said the complaint form was incorrect due to the wrong date of the assault that was entered on the form, November 26 instead of September 1, which Ms Musico denied because the date reflected when told it was a reportable assault.

When asked, Ms Musico said she was not sure Japara would have reported the assault unless ACCC contacted the facility, but that she believed it should have been. reported.

Ms Bergin said the complaint was received two months late and failed to meet her obligation under the Elderly Care Act to report incidents within 24 hours.

Hearings will continue tomorrow, Tuesday, June 25, at 9:30 a.m. AWST in Perth, WA.


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